Trust Care Physiotherapy is committed to protecting the privacy and confidentiality of your personal and health information. We recognize the trust you place in us and are dedicated to handling your information responsibly and transparently.

This Privacy Policy complies with applicable Canadian and Alberta privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA), Alberta’s Health Information Act (HIA), and the professional standards established by the College of Physiotherapists of Alberta.

1. Clinic Contact Information

Clinic Name: Trust Care Physiotherapy

Address: 14415 Miller Blvd NW, Edmonton, AB, T5Y 0L4, Canada

Phone: (825) 525-2708

Email: [email protected]

Website: https://www.trustcarephysio.ca

2. Information We Collect

We collect personal and personal health information that is necessary to provide physiotherapy and related healthcare services. This information may include, but is not limited to:

Name, address, date of birth, phone number, and email address

Medical history, injury or condition details, assessment findings, treatment notes, and progress records

Insurance, WCB, MVA, and billing information

Appointment history and communication records

Website and online form information, including IP address and device data when you interact with our website or booking systems

3. How We Collect Information

Information is collected directly from you whenever possible through intake forms, assessments, treatment sessions, phone calls, emails, online booking tools, and website forms.

With your consent or where permitted by law, we may also collect information from third parties such as physicians, insurers, other healthcare providers, or legal representatives.

4. How We Use Your Information

Your information is used for the following purposes:

Providing physiotherapy assessments, treatment, and ongoing care

Maintaining accurate clinical and administrative records

Communicating with you regarding appointments, care plans, and follow-ups

Processing payments and insurance claims

Meeting legal, regulatory, and professional obligations

Improving clinic operations and patient experience

We do not sell, rent, or trade your personal or health information.

5. Consent

Consent is required for the collection, use, and disclosure of your personal and health information, except where otherwise permitted or required by law.

Consent may be express, implied, written, or electronic depending on the circumstances. By receiving care from Trust Care Physiotherapy, you are generally providing implied consent for the use of your information for healthcare and administrative purposes.

You may withdraw consent at any time in writing, subject to legal, contractual, and clinical limitations. Withdrawing consent may impact our ability to provide ongoing care.

6. Disclosure of Information

We disclose personal and health information only when necessary and authorized. This may include disclosure to:

Other healthcare providers involved in your care

Insurance providers, including extended health insurers, WCB, and auto insurers

Regulatory bodies such as the College of Physiotherapists of Alberta when required

Legal authorities when disclosure is required by law

Service providers who support clinic operations (such as electronic medical records, booking platforms, billing systems), under strict confidentiality obligations

7. Storage and Safeguards

We protect your information using appropriate administrative, physical, and technical safeguards. These include secure electronic systems, password-protected access, encryption where applicable, locked filing systems, and staff confidentiality agreements.

Electronic records may be stored on secure servers located in Canada or, in some cases, outside Canada. When information is stored outside Canada, it may be subject to the laws of that jurisdiction, but reasonable safeguards are maintained.

8. Retention of Records

Personal and health information is retained only for as long as required by Alberta legislation, professional standards, and regulatory requirements set by the College of Physiotherapists of Alberta. Records are securely destroyed once retention requirements are met.

9. Your Rights

You have the right to:

Request access to your personal and health information

Request corrections to inaccurate or incomplete information

Receive information about how your data has been used or disclosed

File a privacy complaint if you believe your information has been mishandled

Requests for access or correction must be submitted in writing and may require identity verification. Reasonable administrative fees may apply where permitted by law.

10. Website, Cookies, and Online Forms

Our website may use cookies or similar technologies to improve functionality and analyze website traffic. Cookies do not collect personal health information.

Information submitted through website forms, appointment booking systems, or digital lead forms is treated as confidential and handled in accordance with this Privacy Policy.

11. Privacy Breaches

In the event of a privacy breach involving personal or health information, Trust Care Physiotherapy will take immediate steps to contain the breach, assess risk, notify affected individuals when required, and report the incident to appropriate authorities in compliance with Alberta law.

12. Privacy Officer

Trust Care Physiotherapy has designated a Privacy Officer responsible for overseeing compliance with privacy legislation and responding to privacy-related inquiries or complaints.

Privacy Officer Contact:

Trust Care Physiotherapy

14415 Miller Blvd NW

Edmonton, AB, T5Y 0L4

Email: [email protected]

Phone: (825) 525-2708

13. Policy Updates

This Privacy Policy may be updated periodically to reflect changes in legislation, regulatory requirements, or clinic practices. The most current version will always be available on our website.